Why don't the friggin' cams work????help.gif

Even the best technology can have a glitch now and again.  

Have Patience
Sometimes the cams take a couple seconds to display especially on mobile devices that have a weak signal or older computers and phones. If you think the waves are good, just remember that there are a few hundred other people that are thinking the same thing and want to look at the cams too.

Try this first
90% of the time if the cams are not working all you need to do is clear your cache and restart your browser or device. This if often the case when there is a black screen after an Ad or the streams cut out or don't play.  Check out this article on how to clear your browser’s cache. https://kb.iu.edu/d/ahic​

All you need to clear is your cached files and cookies. You do not need to delete things like saved passwords or your history. The reason for this is sometimes a browser will hold on to old cam data and settings. Old files will not work properly with the new data being sent by the website and the player gets confused. Deleting the old files allows your browser to get the latest data and display the cams and website properly.

If you are running an Ad blocker please disable it on SurfGuru.  Firstly our website is paid for by the short Ads before our streams and the Ads on the Page.  Without them we cannot pay our bills and will no longer be able to provide the Surf Cams we have been working so hard to maintaine since 1996.  Secondly some of these Ad blockers will block the entire video stream when attempting to block the Prerole ad.   For instructions on how to disable your ad blocker and support SurfGuru check out these instructions.  https://globalnews.ca/pages/disable-ad-blocker/

Try a different Browser

Desktop - If the cams are not working try the page in a different internet browser like Chrome, Edge, Safari or Firefox. We support all major browsers with our HTML5 player.

Mobile - We support most mobile browsers but recommend Chrome or Safari.

Why are the controls so slow?
The live stream takes a few seconds to get across the internet to the servers and to your device. When you chose a cam position the camera moves right away but the video of the new location takes a few seconds to actually make it to you.

If all else fails, contact us and we will do our best to get the cams working for you!

Contact Us For Help



Check Your Java
Click on the following link to make sure you have the latest version of Java. You should be prompted to install the latest version if you are not up to date. If not, then you may have to do some digging to find out how to manualy install the update.

http://www.java.com/en/download/installed.jsp

Update Your Software
You might need a to update your computer with the following software updates. All the links below are to reputable companies and websites.

Java Microsoft DirectX Adobe Flash Player

Check Your Anti-Virus Software
Check your computer's Anti-Virus software to make sure that it is not blocking the cams from loading. You may have to add SurfGuru.com to your list of trusted websites. If you have an ad-blocker program running on your computer, be sure that it is set to allow ads from SurfGuru.com.

For Norton Anti-Virus or Norton Internet Security you must turn off the "Ad Blocker". If you don't make these changes, you won't see the cams!!

Running Windows Vista?
Some users have had problems using Windows Vista since it does not come loaded with Java by Sun Systems and uses it's own version. You can fight it and maybe figure it out or you can download Mozilla's Firefox and it will work like a charm.

Need More Help?
Feel free to contact us by email.