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Surf Guru Help


Why don't the friggin' cams work????

Hey, now that's a loaded question.

Have Patience
Sometimes the cams take a couple seconds to display. If you think the waves are good, just remember that there's a few hundred other people that think the same thing and want to look at the cams too.

Check Your Java
Click on the following link to make sure you have the latest version of Java. You should be prompted to install the latest version if you are not up to date. If not, then you may have to do some digging to find out how to manualy install the update.

http://www.java.com/en/download/installed.jsp

Update Your Software
You might need a to update your computer with the following software updates. All the links below are to reputable companies and websites.

Java Microsoft DirectX Adobe Flash Player

Check Your Anti-Virus Software
Check your computer's Anti-Virus software to make sure that it is not blocking the cams from loading. You may have to add SurfGuru.com to your list of trusted websites. If you have an ad-blocker program running on your computer, be sure that it is set to allow ads from SurfGuru.com.

For Norton Anti-Virus or Norton Internet Security you must turn off the "Ad Blocker". If you don't make these changes, you won't see the cams!!

Running Windows Vista?
Some users have had problems using Windows Vista since it does not come loaded with Java by Sun Systems and uses it's own version. You can fight it and maybe figure it out or you can download Mozilla's Firefox and it will work like a charm.

Need More Help?
Feel free to contact us by email.

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